Support
We are a small team and we read every message. If something is not working or you are not sure how a feature behaves, get in touch and a real person will help.
Email us
Write to support@clean365.app. We usually reply within one business day.
Frequently asked
Does clean365 upload my photos?
No. Every scan and every match happens on your device. Your photos and videos are never sent to us or to any cloud service.
Do I need an account?
No. Every cleanup feature works signed out. Signing in only gives you an email-and-password account we can tie a Pro subscription to, so you can restore it on another device. Your keep-list, settings, Secret Library and contact backups are stored on your phone either way, and are not synced to an account.
I deleted something by mistake — can I get it back?
On iOS, yes, if you act quickly: removed items land in Recently Deleted in the Photos app and you can restore them there for 30 days. On Android, no. clean365 asks Android to delete the items and Android removes them from the device straight away — there is no Trash to fish them back out of, and we cannot recover them for you. If you keep a separate backup of your library, check whether a copy survived there. This is why clean365 always shows you exactly what it is about to delete before you confirm.
How do I restore my Pro purchase on a new device?
Sign in to the same Apple or Google account you bought Pro with, then open Settings in clean365 and tap Restore Purchase. Subscriptions are tied to your store account, so they follow you across devices.
How do I cancel my subscription?
Manage or cancel clean365 Pro from your store account: on iOS, Settings › your name › Subscriptions; on Android, Play Store › Subscriptions. Cancelling stops the next renewal and Pro stays active until the current period ends.
How do I delete my account?
Open the account page and choose Delete Account, or do it from Settings inside the app. This permanently removes your account record and your subscription record, and cannot be undone. You can also email us from the address you signed up with and we will handle it for you. Deleting the account does not touch anything stored on your phone — uninstalling the app does that.
Which devices does clean365 support?
clean365 runs on recent versions of iOS and Android. The website you are reading works in any modern browser, but scanning your library only happens in the mobile app.